Grievance Redressal System commonly abbreviated as GRS is a mechanism, which allows reception and redressal of complaints or grievances by stakeholders of private or public institutions, enabling prompt actions on any issues raised by them thus allowing for better services.
Unlike conventional grievance Redressal mode where complaints are addressed in the form of letters or application, the online portal proves more robust as it successfully captures the true state of customer satisfaction.
At Appicial, we design & develop a complete Online Grievance Redressal System for institutions at the most affordable price.
In an initiative towards making education more responsive, transparent and efficient across educational institutions, the HRD Minister had emphasized the need of an online Grievance System not only for students but also for faculty and non-teaching staff.
A “Grievance” or a complaint can be described as a statement expressing dissatisfaction about an action/service or lack of service in the institution requiring immediate remedial action.
Appicial’s Grievance Redressal platform available online is a comprehensive solution to streamline the complaint handling in your institution with immediate effect.
With this system in place, all grievances from students, teachers and staff members shall be timely addressed which will promote transparency in the institutional practices and harmony among the members.
The main advantage of this online portal is to prevent unfair practices within educational institutions while providing an efficient mechanism to address complaints and grievances. Moreover, it helps the grievance cell member to inquire and analyze complaints in a strictly transparent and confidential manner. Some of the advantages of the online grievance redressal system that can be brought to light are:
The Online Grievance Redressal System comprises two interfaces. A fully automated system that has an interface for managing grievances of students and admin and a cell member ‘s interface for managing the entire system.
We provide an absolutely safe login into the system using a unique username and password.
A user can access the grievance system frontend through website's admin panel.
We allow the feature to manage user roles according to customer requirements.
With a simple ticket system in a place, all complaints can be tracked and managed from grievance's admin panel.
We allow the addition of custom fields as per client requirements. This allows modifications and convenience easily without much hassle.
A robust admin panel that includes dashboards, complaints, tickets, reports, members and ratings to manage all functions at one roof.
Are you planning to implement a robust cost-effective Grievance Redressal System in your institution? Feel free to call us right away! We believe in outdoing the best in serving you.
Appicial's Online Grievance Redressal System, the latest productivity enhancement tool that comes with stellar features makes it a must-have tool for educational institutions worldwide. It gives every opportunity for the organization to implement a set of procedures by redressing grievances in a highly transparent and confidential manner, enabling maximum accountability and positive ambiance across the institution.
The user panel within the online grievance system lets users register for an account post which they can lodge complaints.
There is a ‘forgot password panel’ that lets users recover their account credentials via email resetting password link.
Additionally, it lets users view all complaint tickets created by them, view replies posted by grievance cell members and also add attachments to support their complaints/issues.
The admin panel lets perform a wide array of functions such as adding grievance cell members, creating and monitoring accounts of the grievance committee. The admin can view and manage complaints send by the user and can also verify registered users to check their authenticity.
The system allows the generation of fully customized reports. Reports include all important detail such as ticket status, category, complaint type, date of posting, actions taken etc. There is also an option to download the report in excel and pdf format.Read more features