Online Grievance Redressal system has a separate dashboard for a different type of users including student, admin and grievance cell members help to maintain confidentiality in the grievance procedure.
The user panel within the online grievance system lets users register for an account post which they can lodge complaints.
There is a ‘forgot password panel’ that lets users recover their account credentials via email resetting password link.
Additionally, it lets users view all complaint tickets created by them, view replies posted by grievance cell members and also add attachments to support their complaints/issues.
The admin panel lets perform a wide array of functions such as adding grievance cell members, creating and monitoring accounts of the grievance committee. The admin can view and manage complaints send by the user and can also verify registered users to check their authenticity.
The system allows the generation of fully customized reports. Reports include all important detail such as ticket status, category, complaint type, date of posting, actions taken etc. There is also an option to download the report in excel and pdf format.