Powering Local Cuisine Delivery with Our Food Delivery App Solution

Overview:

A regional restaurant chain in Southeast Asia was struggling to compete with aggregator apps that took hefty commissions. The owner wanted a branded food delivery app that could integrate all their restaurant locations under one digital umbrella while improving customer experience and loyalty.

Food Delivery App Solution includes:

• Customer App: Real-time delivery tracking, reorder function, scheduled deliveries, loyalty rewards, OTP confirmation, multi-address support
• Restaurant Panel: Order alerts, kitchen preparation timer, in-app chat with delivery partner
• Delivery Partner App: Order tracking, performance analytics, earnings overview, proof of delivery
• Admin Panel: Manage multiple branches, real-time analytics, commission settings, coupon engine, tax/GST management
• Website: We provide a complete website solution with an advanced booking feature

We also localized the UI in multiple Southeast Asian languages and integrated mobile wallets used in that region. We can customized our Food Delivery App to meet their needs. Features included:

Download App

Solutions to Key Challenges in Food Delivery & On-Demand Ordering Platforms

1. High dependency on third-party apps and limited customer control

Solution:

Launch your own branded ordering and delivery platform to eliminate reliance on third-party aggregators. A self-owned system gives you full control over customer data, pricing, commissions, menus, and marketing campaigns. This increases profit margins, strengthens brand identity, and builds a direct relationship with customers.

2. Inability to track delivery performance in real-time

Solution:

Integrate a real-time delivery tracking and performance monitoring system. Admins get access to live driver locations, delivery times, delays, and route monitoring. Automated alerts, performance scores, and delivery-time heatmaps help optimize operations and improve SLA adherence. This ensures faster deliveries and better customer satisfaction.

3. No centralized menu or promotional engine

Solution:

Implement a centralized backend where you can manage menus, categories, availability, pricing, promos, and seasonal campaigns across multiple locations from one dashboard. Add a built-in promotional engine that supports coupon codes, discounts, upsells, combos, loyalty points, and targeted offers—boosting conversions and customer retention.

4. High cart abandonment due to poor UX

Solution:

Revamp the user experience with a clean, fast, and intuitive interface. Features like one-click checkout, smart recommendations, simplified menus, saved addresses, preferred payment methods, reduced form fields, and transparent delivery fees significantly lower drop-off rates. Optimized UX leads to higher order completion and repeat purchases.